Refund policy
RETURN AND REFUND POLICY
Last Updated: November 10, 2026
Thank you for shopping at lirenvixo. We aim to provide a clear and fair shopping experience, including straightforward procedures for returns, refunds, exchanges, and cancellations for purchases made through https://lirenvixo.shop.
1. 30-DAY RETURN PERIOD
We offer a voluntary 30-calendar-day return period beginning on the date your order is delivered.
For change-of-mind returns, products should remain in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original packaging and accessories where reasonably possible.
These conditions do not limit mandatory consumer rights for defective, damaged, incorrectly described, or otherwise nonconforming goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.
To initiate a return, email rogerson_erdu57@outlook.com with your order number, the products concerned, and a brief explanation of your request.
Our customer service team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.
Please do not send merchandise to an address that has not been confirmed by customer support. The authorized return center may differ from the business correspondence address.
3. RETURN INSTRUCTIONS
Step 1: Contact customer service within the applicable return period.
Step 2: Provide your order number and details about the items concerned.
Step 3: Follow the authorized return instructions and use the prepaid shipping arrangement provided.
Step 4: Retain proof of return shipment until your request has been resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive damaged, defective, or incorrect merchandise, please contact customer service as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws, without charging for remedies that must legally be provided free of charge.
Mandatory legal remedies are not restricted by the ordinary change-of-mind return conditions.
5. REFUND PROCESSING
After receiving returned products or sufficient evidence of return, we will review your request and issue any approved refund to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment provider.
We will meet applicable statutory deadlines for issuing refunds. The estimated bank processing period does not extend those legal deadlines.
6. EXCHANGES
Exchanges depend on product availability. Please contact customer support before returning merchandise for exchange.
If a replacement is unavailable, an eligible refund and separate purchase may be arranged.
7. ORDER CANCELLATIONS
Please contact customer support promptly if you wish to cancel an order.
We will attempt cancellation before dispatch. If the order has already shipped, the applicable return process may be used.
Mandatory cancellation rights remain unaffected.
8. SHIPPING FEES AND IMPORT COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total shown at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.
9. UK CONSUMER CANCELLATION RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without giving a reason.
They generally have another 14 days after notification to return the goods.
Qualifying refunds, including standard outbound delivery costs where required by law, will be issued within applicable statutory deadlines.
Certain exceptions may apply to specific products, including some personalized goods and opened, sealed hygiene-sensitive merchandise.
Our voluntary 30-day free return policy does not reduce mandatory consumer rights.
10. CUSTOMER SERVICE
Store Name: lirenvixo
Official Website: https://lirenvixo.shop
Customer Service Email: rogerson_erdu57@outlook.com
Please obtain authorized return instructions before mailing merchandise.